Privacy Policy

Introduction

At db77, we take your privacy seriously. This Privacy Policy explains in clear, plain language how db77 collects, processes, stores, and protects the personal information you share with us when you use our online casino and sports betting services. By accessing db77's website or creating an account, you acknowledge that you have read and understood this policy in its entirety.

db77 is a trusted online gaming platform serving players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to safeguarding your personal data with the highest standards of security and transparency, consistent with internationally recognised data protection principles.

Information We Collect

db77 collects personal information only to the extent necessary to deliver a safe, fair, and enjoyable gaming experience. We gather data through two primary routes: information you provide directly, and information collected automatically through your use of the platform.

Information You Provide Directly

When you register an account, verify your identity, make a deposit or withdrawal, or contact our support team, you may provide the following categories of personal data:

• Full name, date of birth, and national identity or passport details (for KYC verification)
• Contact information such as email address and phone number
• Payment method details including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card information
• Account credentials (username and securely hashed password)

Information Collected Automatically

When you browse or interact with db77's platform, certain technical data is collected automatically to ensure smooth operation and platform security:

• IP address, browser type, and device operating system
• Pages visited, session duration, click-path data, and game activity logs
• Cookies and similar tracking technologies (see the Cookies section below)

How We Use Your Information

db77 uses the personal data we collect strictly for legitimate purposes directly related to providing, maintaining, and improving our services. Specifically, your data may be used for the following purposes:

• Account registration, identity verification (KYC), and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Visa, Mastercard, and other accepted payment channels
• Personalising your gaming experience, including bonus offers and game recommendations relevant to your activity
• Detecting and preventing fraudulent activity, money laundering, and other illegal or prohibited conduct
• Communicating with you about your account, service updates, security alerts, and promotional offers (where you have consented)

We do not use your personal data for any purpose beyond those described in this policy without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time by contacting our support team.

Cookies and Tracking Technologies

db77 uses cookies and similar tracking technologies to improve the performance, functionality, and security of our platform. Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, maintain your session, and understand how users interact with different sections of the site.

We categorise cookies into three types: essential cookies (required for the site to function correctly and cannot be disabled), analytical cookies (used to understand aggregate user behaviour and improve the platform), and preference cookies (used to remember your settings and language preferences). We do not use cookies for cross-site advertising or to build advertising profiles.

Sharing Your Information

db77 does not sell, rent, or trade your personal data. We may share limited data with trusted third parties only under the following strictly defined circumstances:

• Payment processors (such as bKash, Nagad, Rocket, Visa, and Mastercard) — solely to process your deposits and withdrawals securely
• Identity verification and anti-fraud service providers — to fulfil our KYC obligations and protect all users on the platform
• Legal authorities and regulatory bodies — only when compelled by applicable law, a court order, or to protect the legal rights and safety of db77 and its users

Any third party that receives data from db77 is contractually obligated to keep it confidential and to use it only for the specific, limited purpose for which it was shared. We require all partners to maintain data protection standards equivalent to our own.

Data Security

db77 employs a multi-layered approach to data security. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology, ensuring that sensitive information such as payment details and login credentials cannot be intercepted by unauthorised parties. Our servers are housed in secure data centres with restricted physical and digital access.

We conduct regular internal security reviews and apply security patches promptly. Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that may affect your rights, db77 will notify affected users without undue delay and take all necessary steps to mitigate harm. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

Your Data Rights

As a user of db77, you hold meaningful rights regarding the personal data we hold about you. We respect those rights and have put processes in place to handle your requests promptly and fairly. Your rights include the following:

• Right of Access — you may request a copy of all personal data we hold about you
• Right to Rectification — you may ask us to correct any inaccurate or incomplete personal data
• Right to Erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to Withdraw Consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact us in writing at [email protected]. We will acknowledge your request within 3 business days and aim to fulfil it within 30 calendar days. For identity verification purposes, we may need to confirm your identity before processing access or erasure requests.

Data Retention

db77 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. In general, account data is retained for the duration of your active account plus a period thereafter to satisfy legal, anti-money laundering, and audit requirements.

Once personal data is no longer required, db77 securely deletes or anonymises it in accordance with industry best practices. Transaction records linked to payment processing may be retained for a longer period as required by financial regulations. If you close your account, we will retain only the minimum data required by law and delete the remainder.

Third-Party Links

From time to time, db77's platform may reference or link to third-party services such as payment gateways, game providers like Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt, or identity verification partners. These third-party services operate under their own privacy policies, which db77 does not control. We encourage you to review the privacy policies of any third-party service you access through our platform. db77 accepts no responsibility for the privacy practices or content of third-party websites and services.

Age Restriction

db77 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to db77, please contact us immediately at [email protected] and we will take swift action to remove such data and close the account.

Changes to This Privacy Policy

db77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our services, legal obligations, or data protection best practices. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of db77's platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so you remain informed about how db77 protects your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way db77 handles your personal data, our support team is available to assist you. We are committed to responding to all privacy-related enquiries promptly and transparently.

You can reach us by email at: [email protected]